Join our Team!
Responsible to Crossroads Community Hub Board of Trustees
Hours of work 37 hrs per week – scheduled 5 over 7 days. Will include weekends and some evening events.
Place of work Ayrshire Food Hub – Crossroads Hurlford, KA1 5JQ
Contract Permanent – full time
Holidays 28 days holiday per annum
Requirements The successful candidate will be subject to a PVG check
Crossroads Community Hub is a local charity with an exciting opening for a manager to successfully run our new purpose-built community facility, Ayrshire Food Hub. We are looking for an experienced hospitality manager who will drive the business and be accountable to the Trustees for the operational performance of the Hub
The Hub, at Crossroads in East Ayrshire is home to Ayrshire’s only community-run farm shop and houses a thriving café, commercial kitchen, development kitchen, community space, consulting room and growing areas. The Hub will be open to the public 7 days a week, with a major focus on regenerating the community through food-based initiatives, classes, and events.
We support new local producers and provide an outlet for them to highlight their product. We stock delicious, fresh, local products that are often unique, and use local ingredients in our dishes at the café. Through this commercial work we support our charitable activities – food education classes at schools and community groups, growing and gardening projects throughout the local area to support our local community in any way we can.
Our Aims: “We are passionate about our food, our work and our community”
Ayrshire Food Hub will be a dynamic hub of activity that is supported by professionals, volunteers, and the community, promoting health, wellbeing, social integration, training & employability while supporting local producers and suppliers.
We will hold regular events where people can come together to socialise, learn new skills, and engage in a wide range of activities.
As Manager, you will liaise directly with our friendly and approachable Board of Trustees and be responsible for the daily Hub operations and recruitment, management and training of staff, trainees, and volunteers, driving a sustainable business which will support our charitable objectives beyond current funding.
Your goal will be to ensure a high standard of customer service to increase customer engagement and profitability, to generate funds for reinvestment in the charity for community benefit. Due to the nature of the business weekend work will be required. Managing and developing the recently opened café and farm shop will be a major part of the role, collaborating with local suppliers and the staff team – chef, cooks, hub assistants, trainees, administrator, media coordinator and volunteers to promote local produce and encourage new business set up. You will lead on planning for events which use the café/hall/outdoor space to optimise use of the facility.
You will work closely with the Outreach Coordinator and external partners to consolidate and further develop current growing, cooking and community outreach work into a hive of activities and events at the Hub including integrating work from our Darvel Hub into the new facility.
The post is funded initially by the Robertson Trust and East Ayrshire Renewables Fund and from within the charity resources thereafter.
This role will suit a successful hospitality “hands on” manager with a passion for bringing people together through making the most of the Hub facility, someone who can lead a team using their initiative and skills to develop and create an outstanding experience for everyone coming to the Hub.
You will be a people person with excellent communication, organisational and teamwork skills, driven to help support the vision of the organisation by bringing creative and innovative ideas to resource new developments and get the Hub buzzing with activity. A team player, willing to contribute to the overall success of the project and also able to work on your own initiative and prioritise work
In this role you will be responsible for overall management and development of the new Hub to meet the needs of the local community including:
Growing the business through achievement of targets, regular analysis and evaluation of sales growth & profits, customer feedback, footfall and average spend
Successfully complying with food standards regulations
Working with the team to ensure that products and services are marketed appropriately
Leading a diverse staff team responsible for high standards of food preparation, customer service, retail, administration as well as our highly valued volunteers
Proactively ensuring that challenges are addressed and resolved
Monitoring to ensure that the correct health & safety/security procedures are in place within our community facility to protect customers, employees, volunteers and trainees and company assets
Stock ordering and control and financial management
The list is not exhaustive and there is a real emphasis on the successful candidate being empowered to develop the role as Ayrshire Food Hub becomes more established.
- Degree and/or demonstrable experience in catering-hospitality management
- A high degree of initiative, critical and creative thinking in promoting new initiatives and engaging with the local community
- Track record in setting up and delivering quality initiatives within budget
- Minimum of 3 years’ experience in restaurant/hospitality/retail management
- Ability to multi-task in accordance with the demands of the business
- Strong organisational skills, with proven ability to manage high stress situations
- Management experience at a range of levels.
- Excellent administrative and communication skills, with the ability to influence, persuade, lead, and motivate
- Competent in Microsoft applications, including Word, Excel, and Outlook
- Flexible and adaptable to meet changing customer/dept. needs
- Car driver essential.
- Experience with EPOS management systems
- Experience of Xero Financial Accounting System
- Working with a charity/Board of Trustees
Why Work with us?
- Sociable working hours
- 28 days annual leave (including bank holidays)
- Holiday entitlement enhancements after 12 months continuous employment.
- Contributory pension
- Opportunity to grow along with the business.
- Experience of working in a newly built and well-equipped facility in a supportive working environment
To apply, send your CV and a brief covering letter explaining what you could bring to the role to email@example.com. For more information or to discuss any aspect of the role call us on 07733 363443
Closing date for applications: Friday 27th August by 5.00pm
Interview dates: Monday 6th/Tuesday 7th September